Refund & Return Policy
Last updated: June 21, 2026
Thank you for sourcing with Ficci Flo Marketplace. Since we primary coordinate wholesale exports and custom catalog printing, our refund policies are tailored to bulk supply contract agreements.
1. Wholesale Orders & Sample Shipments
Custom-weaved textiles, personalized spice blends, and batch-made handicrafts do not qualify for returns under change-of-mind policies. We highly recommend that buyers request premium paid sample swatches before signing bulk logistics letters.
2. Commercial Inspection Period
Upon cargo arrival at destination warehouse ports, the buyer has an official inspection window of 10 working days to lodge claims regarding:
- Material dimensions or thread count deviations.
- SGS chemical or pesticide residue certifications non-compliance.
- Defective artisan craftsmanship above the agreed contract threshold.
3. Transit Damage Claims
Any packages damaged during ocean cargo or air cargo transit must be cataloged with photographs immediately at the shipping port and verified by the designated cargo surveyor before submitting a claim.
4. Return Shipping
If an official return is authorized by the arbitrator, the buyer will return the cargo via verified freight carriers, and refund disbursements will be executed within 14 business days post-arrival inspection.