Cancellation Policy
Last updated: June 21, 2026
Thank you for trading through Ficci Flo Marketplace. As a coordination gateway between buyers and certified suppliers, we enforce clear rules governing the cancellation of transactions to protect both trading parties.
1. Retail & Standard Catalog Orders
Standard catalog items ordered online can be cancelled by the buyer within 24 hours of transaction authorization, provided the supplier has not already updated the status to "Dispatched" or generated shipping labels.
2. Bulk & Custom Sourced Orders
Bulk RFQs, contract shipments, or custom-manufactured consignments (such as custom apparel weaves or specialized spice blends) are non-cancellable once manufacturing has initiated or raw materials have been secured by the verified vendor, except as agreed upon in the specific contract execution terms.
3. Refund Processing
In cases where cancellations are authorized under Section 1:
- The refund will be credited back to the original payment instrument.
- Processing takes 5-7 business days depending on payment processors.
- Transaction gateway charges may be deducted from the refund total where applicable.
4. Buyer-Seller Dispute Resolution
If a vendor fails to ship products within the committed dispatch window or ships non-conforming items, buyers can open a dispute. Ficci Flo Marketplace coordinators will review the logs to authorize order cancellation and refund retrieval.
For cancellation requests or queries, please email us directly at support@Ficci Flo Marketplace.com.